Pampering at the Hair Salon and Customer Service

It began one summer when I was 10 years old. My parents were sending me off to sleep-away camp again and my mother insisted I get my hair cut. She told me over and over, “No one will brush your hair, and this will make it easy to manage.” So my beautiful long hair...

Brand Advocates in Your Corner Make Social Media Work

I’ve been tweeting and posting for years, but it hasn’t worked as effectively as it has lately and I’m going to share why. We follow others on Twitter or like pages on Facebook, and those people can reciprocate, but then the conversation may be over....