When Big Companies Forget Customer Service, and When Small Business Gets It Right
In the last few weeks, two big companies have disappointed me. One cannot give me what I want, but should, and the other lost my order and delivered it who…
Read moreBuilding Websites for the 97%
That technology changes often and a business must adapt to the changes is one of the things we all need to keep in mind if we don’t want to be…
Read moreThe Intimacy of Podcasting
I’ve been podcasting for almost a year, and with more business owners creating their own series of podcasts and audiences tuning in in greater numbers, I think I know why…
Read morePampering at the Hair Salon and Customer Service
It began one summer when I was 10 years old. My parents were sending me off to sleep-away camp again and my mother insisted I get my hair cut. She…
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